Refund policy
Thank you for shopping at SwishCourt.com. We appreciate your business and want to ensure your satisfaction with our products. This Return and Refund Policy explains the options available to you in case you need to return a product or request a refund.
General Return and Refund Policy
If, for any reason, you are not completely satisfied with your purchase from SwishCourt.com, you may return the item(s) within 30 days of the delivery date for a refund or exchange, subject to the following conditions:
- The item(s) must be unused, in their original condition, and in the original packaging.
- You must provide proof of purchase, such as an order confirmation or receipt.
- The return shipping costs will be the responsibility of the customer unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product.
- We recommend using a trackable shipping service and obtaining a shipping receipt for your records. We are not responsible for lost or damaged returns during transit.
Please note that custom-made orders cannot be returned or refunded unless there is a defect or error on our part. Custom-made orders are specially designed or personalized according to your specifications and therefore cannot be resold.
Returns Process
To initiate a return or exchange, please follow these steps:
- Contact our customer support team within 30 days of the delivery date to notify us of your intention to return or exchange the item(s). You can reach us by email at returns@swishcourt.com or by phone at (503) 894-3636. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
- Our customer support team will provide you with further instructions on how to proceed with the return or exchange. This may include providing you with a return shipping label or instructions on where to send the item(s).
- Pack the item(s) securely in the original packaging (if available) or suitable packaging to ensure they are not damaged during transit.
- Affix the return shipping label provided by us, or write the return address clearly on the package.
- Ship the item(s) back to us using a trackable shipping method.
Refunds
Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If the return meets our return policy conditions, we will process the refund to your original method of payment within a reasonable timeframe. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
If the return does not meet our return policy conditions, we reserve the right to refuse the return and no refund will be issued. We may offer alternatives such as an exchange or store credit instead.
Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact our customer support team immediately. We may request additional information or photographs to assess the issue. If the damage or defect is confirmed, we will provide you with options for a replacement, repair, or refund.
Contact Us
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team:
Email: info@swishcourt.com Phone: (503) 894-3636
We will be happy to assist you and address any concerns you may have.
Please note that this Return and Refund Policy is subject to change without prior notice. The most up-to-date version will be available on our website.